Return on Experience: UK retailers set to reap benefits if they can keep pace with rapid rise in customer experience expectations

Dawn Gehring, Creative Director Therm O Web, tells us what they have to offer crafters over the holiday season

Rosie Fortescue chats with Angela Sara West about her hugely-popular fashion blog, and her own highly successful jewellery brand, which is fast becoming a celebrity fave!

Angela Sara West chats with influential crocheters and knitters about their passion for the crafts, pushing the boundaries, their success secrets and talk-of-the-town trends